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NEW QUESTION: 1
Scenario
A large, privately owned company has an internal IT organization that runs most of its IT operations from the head office. There has been a history of confusion about what is required from the services and what has actually been achieved, particularly from a warranty perspective. This has resulted in a strained relationship between the business units and the IT organization.
Some service-based agreements exist between IT and the customers, where all levels of response to incidents were set to the same targets. Availability targets have not been reviewed for at least two years. There have been a number of complaints by key customers claiming that the IT staff have been resolving incidents and implementing change requests based on operational ease rather than business priority. This is despite operationally robust processes being in place for incident, change and problem management.
A plan has been put in place to improve the level of the IT service delivered to the organization.
Retirement of the post-holder meant that the first action was to appoint a new IT director. The opportunity was taken to select a candidate from an external organization, who was committed to the ITIL framework. The new IT director believes that good IT service management practices are essential.
The IT director plans to implement many of the service management processes and has already overseen the creation of a basic service catalogue. The IT director is sure that many of the current issues can be rectified through the implementation of service level management (SLM) and has therefore directed that service level agreements (SLA) be introduced for the services provided before moving onto other areas. You have been asked to lead the project to establish SLAs for the IT services.
Refer to the Scenario.
Which one of the following sequence of activities would be the BEST approach to establishing service levels agreements (SLA) in the organization?
A. Identify all the services currently delivered using the service catalogue.
Define a primarily service-based approach to implementing service level agreements.
Using the service templates already in use, meet with the appropriate customer representatives and, after discussion, produce formal SLRs which document the levels of service that the customer needs.
Arrange meetings with the appropriate IT teams, specifically those involved in incident, availability and capacity management, to discuss, document and communicate the levels of service required.
From these discussions operational level agreements (OLAs) are then produced.
The SLRs and OLAs can be formally monitored, reported upon and reviewed at the agreed intervals.
B. Identify all of the services currently delivered using the service catalogue.
Define a primarily customer-based approach to implementing service levels agreements (SLAs).
Using a pre-prepared pro-forma service level requirements (SLR) template, meet with the appropriate customer representatives to discuss and document their service level requirements.
Arrange meetings with the appropriate IT teams, specifically those involved in incident, availability and capacity management, to discuss, document and agree the levels of service required.
Draft agreements from these discussions are then reviewed by service operations to ensure that no existing agreements will be compromised and, once this has been confirmed, the SLA is formally reviewed, agreed, and signed by both the customer and IT.
The service level targets are then formally communicated, monitored, reported upon and reviewed at the agreed intervals.
C. Meet with the IT operations team, specifically, those involved in incident, availability and capacity management, to define what level of service they can offer to the business against each service in the service catalogue.
Meet with the appropriate customer representatives to give them a clear understanding of the levels of service IT can offer.
Produce and agree an SLA and ensure it is signed by representatives of both parties.
Document and agree OLAs with the service operation teams.
Ensure all parties understand their responsibilities and enforce penalties for non-compliance.
Once both agreements have been signed, all service level targets are then formally monitored and reviewed.
D. Identify all of the services currently delivered using the service catalogue.
Define a primarily service-based approach to implementing service level agreements.
Meet with the appropriate business representatives and, after discussion, produce a formal SLA that guarantees the levels of service that the business needs.
Arrange meetings with the appropriate IT teams, specifically those involved in incident, availability and capacity management, to inform them of the service levels you have agreed Document and agree OLAs with the service operation teams.
Once these are agreed and signed the OLAs are passed back to the business to demonstrate that IT will support the SLA and to build upon the trust between the two parties.
Answer: B

NEW QUESTION: 2
SIMULATION
Use the following login credentials as needed:
Azure Username: xxxxx
Azure Password: xxxxx
The following information is for technical support purposes only:
Lab Instance: 10543936

You need to create an elastic pool that contains an Azure SQL database named db2 and a new SQL database named db3.
To complete this task, sign in to the Azure portal.
A. Step 1: Create a new SQL database named db3
1. Select SQL in the left-hand menu of the Azure portal. If SQL is not in the list, select All services, then type SQL in the search box.
2. Select + Add to open the Select SQL deployment option page. Select Single Database. You can view additional information about the different databases by selecting Show details on the Databases tile.
3. Select Create:

4. Enter the required fields if necessary.
5. Leave the rest of the values as default and select Review + Create at the bottom of the form.
6. Review the final settings and select Create. Use Db3 as database name.
On the SQL Database form, select Create to deploy and provision the resource group, server, and database.
Step 2: Create your elastic pool using the Azure portal.
1. Select Azure SQL in the left-hand menu of the Azure portal. If Azure SQL is not in the list, select All services, then type Azure SQL in the search box.
2. Select + Add to open the Select SQL deployment option page.
3. Select Elastic pool from the Resource type drop-down in the SQL Databases tile. Select Create to create your elastic pool.

4. Configure your elastic pool with the following values:
Name: Provide a unique name for your elastic pool, such as myElasticPool.
Subscription: Select your subscription from the drop-down.
ResourceGroup: Select the resource group.
Server: Select the server

5. Select Configure elastic pool
6. On the Configure page, select the Databases tab, and then choose to Add database.

7. Add the Azure SQL database named db2, and the new SQL database named db3 that you created in Step 1.
8. Select Review + create to review your elastic pool settings and then select Create to create your elastic pool.
B. Step 1: Create a new SQL database named db3
1. Select SQL in the left-hand menu of the Azure portal. If SQL is not in the list, select All services, then type SQL in the search box.
2. Select + Add to open the Select SQL deployment option page. Select Single Database. You can view additional information about the different databases by selecting Show details on the Databases tile.
3. Select Create:

4. Enter the required fields if necessary.
5. Leave the rest of the values as default and select Review + Create at the bottom of the form.
6. Review the final settings and select Create. Use Db3 as database name.
On the SQL Database form, select Create to deploy and provision the resource group, server, and database.
Step 2: Create your elastic pool using the Azure portal.
1. Select Azure SQL in the left-hand menu of the Azure portal. If Azure SQL is not in the list, select All services, then type Azure SQL in the search box.
2. Select + Add to open the Select SQL deployment option page.
3. Select Elastic pool from the Resource type drop-down in the SQL Databases tile. Select Create to create your elastic pool.

4. Configure your elastic pool with the following values:
Name: Provide a unique name for your elastic pool, such as myElasticPool.
Subscription: Select your subscription from the drop-down.
ResourceGroup: Select the resource group.
Server: Select the server

5. Select Configure elastic pool
6. On the Configure page, select the Databases tab, and then choose to Add database.
7. Add the Azure SQL database named db2, and the new SQL database named db3 that you created in Step 1.
8. Select Review + create to review your elastic pool settings and then select Create to create your elastic pool.
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/bs-latn-ba/azure/sql-database/sql-database-elastic-pool-failover-group-tutorial

NEW QUESTION: 3
センサーの認証および承認方法を設計する必要があります。
何を勧めますか？回答するには、回答領域で適切なオプションを選択します。
注：それぞれの正しい選択は1ポイントの価値があります。

Answer:
Explanation:

Explanation:
Sensor data must be stored in a Cosmos DB named treydata in a collection named SensorData Sensors must have permission only to add items to the SensorData collection Box 1: Resource Token Resource tokens provide access to the application resources within a Cosmos DB database.
Enable clients to read, write, and delete resources in the Cosmos DB account according to the permissions they've been granted.
Box 2: Cosmos DB user
You can use a resource token (by creating Cosmos DB users and permissions) when you want to provide access to resources in your Cosmos DB account to a client that cannot be trusted with the master key.
References:
https://docs.microsoft.com/en-us/azure/cosmos-db/secure-access-to-data

Certification Tracks

• ServiceNow CIS-Customer Service Management
• ServiceNow Certified Entry Networking Technician